Hotel Policies & FAQ
HOTEL POLICIES
Pet Policy
Pets are permitted in select room types at the Lockwood Hotel. Please note, our pet fee is $75 per stay (two pets maximum).
Smoking Policy
Lockwood Hotel is a non-smoking property. Guests who don't comply with our smoke-free policy may be charged a $300 fee.
Cancellation Policy
Cancellations are accepted without penalty up to 24 hours before 3pm of your check-in date. Cancellations within the 24-hour day cancellation policy are subject to the first night’s room and tax. No refunds. Please be aware that attempting to modify a reservation within the 24-hour cancellation period will be considered a cancellation.
Please note, however, that there may be stricter cancellation rules for special events and promotions.
Deposit Policy
A valid credit card is required at the time of booking to hold the reservation. The credit card will be authorized pre-arrival to ensure validity, however, no deposit will be taken. Special Events and Promotions may have a different deposit policy.
Package & Storage Policy
You may opt to have your package mailed and stored at the hotel for a fee. We can not hold packages for longer than 20 days.
Package Delivery - Price per receiving package to property & porterage fee:
- Under 3lbs - free
- 5-10 lbs - $5
- 11-20 lbs - $10
- 21-30 lbs - $15
- 31-50 lbs - $20
- 50+ lbs - $25
Package Storage - Price per package:
Package weight | Under 3 lbs | 5-10 lbs | 11-20 lbs | 21-30 lbs | 31-50 lbs | 50+ lbs |
24-72 hrs | free | $5 | $10 | $15 | $20 | $25 |
4-5 days | $5 | $10 | $15 | $20 | $25 | $30 |
6-7 days | $7 | $12 | $17 | $22 | $27 | $32 |
8-10 days | $10 | $15 | $20 | $25 | $30 | $35 |
10-13 days | $12 | $17 | $22 | $27 | $32 | $37 |
14+ days | $15 | $20 | $25 | $30 | $40 | $50 |
FREQUENTLY ASKED QUESTIONS
What time is check-in and check-out?
Check-in is at 4 PM and check-out is at 11 AM.
Do you offer parking?
Yes, complimentary valet parking is available for all Lockwood Hotel guests.
Do you have a fitness center on site?
Yes, the Lockwood Hotel has a fitness room available for hotel guests only.
Do you have car chargers?
Yes, the Lockwood Hotel has car charging options available for Tesla and universal car chargers.
Is there a bar or restaurant on your property?
Yes, There is an onsite restaurant and bar. Please visit the dining page for hours and offerings.
